Terms & Conditions

These terms apply when you order from Ellie's Healthy Kitchen. By placing an order you agree to them. Questions? Email ellieshealthykitchen@gmail.com.

Orders are placed through our website and paid securely via Stripe. Prices are shown at checkout and include delivery. Your order is confirmed once payment is successful and you receive a confirmation email.

We operate a weekly cycle. Orders must be placed before the cut-off (Monday 10PM) for that week's delivery. Orders placed after the cut-off will be scheduled for the next available delivery week.

Deliveries are made on Wednesdays between 10am and 6pm to addresses within our delivery area (approximately 18 miles of Lisburn). Please ensure someone is available to receive your order or that a safe place is provided. For delivery enquiries, contact ellieshealthykitchen@gmail.com.

Meals are freshly prepared and should be refrigerated on arrival. We recommend freezing meals for days 4 and 5 on the day of delivery, and defrosting in the fridge the night before. Use-by dates are printed on each meal.

Allergen information is provided for every meal. Our meals are prepared in a kitchen that handles allergens including milk, egg, gluten, soya, sesame, mustard, celery and fish, so we cannot guarantee any meal is completely free from traces. If you have a serious allergy, please contact us before ordering.

As our meals are freshly prepared perishable food, orders generally cannot be cancelled after the weekly cut-off. If something is wrong with your order, contact us as soon as possible and we'll put it right.

You are responsible for keeping your account details accurate and secure. You can sign in with email or Google.

Ellie's Healthy Kitchen — ellieshealthykitchen@gmail.com.